Seven filingsOne claim, two departments, working it together.

Seven filings, and where each one lands.

A Washington L&I claim does not stay in one place. It moves between a claim manager, an attending provider, a vocational file and, sometimes, the Board of Industrial Insurance Appeals. Every stop is a different document with a different reader, and a claim that drifts between them is a claim that costs more than it should.

Our vocational and legal departments work the same claim at the same time rather than handing it back and forth. That is the whole reason the seven services below read as one system instead of seven separate line items.

Below is the full list, in the same order the Department would meet it: case management first, then the vocational and financial programs that get someone back to work, then the legal and safety work that sits behind all of it.

Vocational and return-to-work services, ergonomics, and legal and HR support.
Comprehensive case management from start to finish

The full registerEach one names the instrument it uses and the forum it lands in.

What we file, service by service.

Follow any one of these through to its own page for the full detail, or bring the whole list to a claim review and we will tell you which ones apply to your account.

Claim manager / attending providerCase ManagementWe hold claim managers, attending health care providers and other medical providers accountable in the process. A claim manager carries hundreds of claims at once and cannot always act on yours when it is scheduled. We pay attention to every one of your claims, and we make sure the claim manager is paying attention too.WAC / credentialed VRC onlyVocational and Return-to-Work ProgramsOur full-time credentialed Vocational Rehabilitation Consultant writes light duty job descriptions and job analyses, meets with medical providers to review them, and writes valid job offer letters. Under Washington Administrative Code only a credentialed VRC can write a job analysis. Job offer letters are written in the worker's primary and secondary languages where that applies.L&I financial incentive programsStay-at-Work and Preferred Worker ProgramsOur vocational experts prepare the required documents and complete the applications for reimbursement of wages, tools, equipment and training through Department of Labor & Industries financial incentive programs. Qualifications in the Preferred Worker Program have changed more than once. We keep you current on them so you actually receive what you are entitled to as an employer.Worksite evaluationErgonomic AssessmentsOur certified ergonomics assessment specialist completes worksite evaluations and recommends the tools, equipment and work behavior modifications that keep employees working safely and productively.Accommodation / OSHA logsHR SupportAssistance with the Reasonable Accommodation Program, OSHA logs, employer policies and the employee handbook.Title 51 RCW / BIIALegal SupportWe represent your interests at the Board of Industrial Insurance Appeals when an injured worker appeals a decision made by the Department of Labor & Industries, and we stay involved from mediation through hearing. We review Department orders and protest unfair decisions, including claim allowance, time loss, medical treatment, permanent partial disability awards, employer liability and wage orders.DOSH inspectionSafety ResourcesWe have partnered with safety professionals in the industry to add worksite safety consultations and representation during a Labor & Industries inspection. It is smart money practice to have a knowledgeable safety consultant at hand during an inspection by the Division of Occupational Safety and Health, and before one.

A modest Washington food-processing plant exterior at first light, covered receiving bay, empty.

L&I financial incentive programsVocational and legal, on the same claim, at the same time.

Two departments, one claim, no waiting on each other.

A job analysis only a credentialed VRC can legally write, a light duty offer letter that has to be reviewed with the attending provider, and a Department order that needs protesting if it is wrong: these usually sit with three different people at three different firms, waiting on each other in turn. Here they sit with two departments working the same file. That is what actually shortens a claim, more than any single filing on its own.

First claim reviewMon-Fri 8am-5pm

What a first claim review covers.

We go through your open claims one by one: where each stands with the claim manager, whether a job analysis or light duty offer is realistic for the worker involved, and whether an L&I financial incentive program applies but has not been claimed. If a Department order looks wrong, we will tell you, and we will tell you what protesting it involves.

Bring your L&I account number and the claims you want looked at. If you do not have everything, bring what you have. Working out what is missing is part of the review.

Request a claim review Contact us